Frequently Asked Questions

Voyage of sea vessels within the Sehir Hatlari A.S. may be subject to delay or cancellation, due to mandatory reasons such as weather conditions, unexpected technical failures.

In these cases, information can be obtained from the Sehir Hatlari Twitter  of the Sehir Hatlari website or from the ALO 153  Customer Service Center, which provides services 24 hours a day.

Dogs
All dogs must have muzzles attached to them and their collars must not exceed 50 cm in length.

• Guide dogs, can travel under the control of their owner at any time of the day.
• Small dogs (less than 5 kg), medium-sized and large dogs (over 5 kg) can travel at any time of the day, provided that they are on a leash and muzzle.

Cats

• Cats can travel only if they are carried in specially designed cat bags, baskets or cages at any time of the day.

Birds

• Cats can travel only if they are carried in specially designed cat bags, baskets or cages at any time of the day.

Other Animals
Predators, reptiles, arthropods, insects, primates, wild birds and farm animals will not be accepted on the piers and ships; in any manner.

Details

1. Behaviors that violate the “Pet Travel Rules” determinated by the company; necessary legal actions will be taken for dog owners according to the Articles 177 of Turkish Code of Obligations and Article 177 of of the Turkish Penal Code.


2. In case of any damage to 3rd parties or their belongings, equipment and usage areas of Şehir Hatları, the owner of the pet is responsible for the indemnification of all direct or indirect damages and the cleaning of the defilement (Urinary and fecal excretion etc.) caused by pets.


3. All the of cats will be allowed to travel only if they are carried in bags (cat bags), baskets or cages specially designed for carrying. It will not be allowed to carry with school bags, market bags, sports backpacks, material boxes, parcels, handbags and similar materials. Cats even if that carried on a leash and on the lap are not transported in the except as provided above will not be allowed to travel.


4. Predatory and poisonous animals, reptile species, arthropod animals, insects, primates, wild bird species and farm animals will not be accepted on stations and vehicles; in any manner may cause harm to other passengers when it released. Administrative actions will be taken by holding the owner who enter with the animal responsible for the problems that may occur after unauthorized entry of animal.



 
5.  

The Law No. 4207 prohibits smoking cigarettes and other tobacco products in public transport. In this context, in case of smoking cigarettes and tobacco products in Sea vessels within the Sehir Hatlari A.S., criminal sanctions are in question.